Welcome to Capturessence! These Terms and Conditions outline the rules and regulations for using our website, www.capturessence.co.uk, and our services. By accessing or using this website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our site and services.
1. General Terms
1.1. Website Usage: By visiting and using this website, you confirm that you are at least 18 years of age and are legally capable of entering into a binding contract.
1.2. Service Description: Capturessence specialises in product photography and user-generated content (UGC) for brands in industries such as skincare, haircare, perfume, and sports supplements. All services are provided as agreed in individual contracts or proposals.
1.3. Modifications to Terms: We reserve the right to update or change these Terms and Conditions at any time. It is your responsibility to review these Terms periodically to stay informed of updates.
2. Payment Terms
2.1 Pricing: The prices for our services will be as indicated in our contracts, quotes, or proposals. Prices are subject to change but will not affect services already agreed upon or in progress.
2.2 Invoicing: Upon completion of a project, an invoice will be issued and sent to the client. Payment is due within 30 calendar days of the invoice date unless otherwise agreed in writing.
2.3 Late Payment Charges: If an invoice remains unpaid beyond the agreed due date, a late fee of 10% of the total project cost will be charged per day that the payment is late. These charges will accumulate daily until full payment is received.
2.4 Payment Methods: Payments can be made via direct bank transfer or PayPal. If a payment method fails, you are still obligated to pay the outstanding amount.
3. Delivery of Services
3.1 Project Timelines: Project timelines will be agreed upon at the start of a project. While we strive to meet all deadlines, delays due to unforeseen circumstances may occur. We will communicate any delays to you as soon as possible.
3.2 Client Responsibilities: The client is responsible for providing all necessary materials, product samples, and information required for the successful completion of the project. Failure to provide these in a timely manner may result in project delays.
3.3 Revisions: You are entitled to two rounds of revisions per project. Any additional revisions may be subject to extra charges, which will be discussed before proceeding.
4. Intellectual Property
4.1 Ownership: All images and content created by Capturessence remain our intellectual property until full payment is received. Once the final payment is made, ownership of the final deliverables is transferred to the client, unless otherwise agreed upon in writing.
4.2 Usage Rights: Upon payment, the client is granted usage rights as outlined in the project agreement. These rights do not include modification, resale of the content, or usage in paid ads unless expressly stated in the contract. Usage of content in paid ads will incur additional fees.
5. User Behaviour
5.1 Prohibited Conduct: Users are prohibited from engaging in unlawful behaviour, hate speech, bullying, promotions, spam, or any conduct that disrupts or negatively impacts the services provided by Capturessence.
5.2 Account Termination: We reserve the right to disable or terminate projects if we believe that these Terms are being violated.
6. Limitation of Liability
6.1 Capturessence is not liable for any indirect, incidental, or consequential damages arising from your use of our services or website. Our liability will not exceed the total amount paid for the project in question.
6.2. We are not responsible for delays or failures in performance caused by factors outside our reasonable control, such as acts of nature, internet outages, or unforeseen supply chain issues.
7. Confidentiality
7.1 Any proprietary or confidential information shared by the client will be treated as such and will not be disclosed to third parties without your consent, except where required by law.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England, and any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts.
9. Contact Information
If you have any questions about these Terms and Conditions, please contact us via our contact form on the homepage.
By using our website or services, you confirm that you have read and agreed to these Terms and Conditions.
At Capturessence, we strive to provide you with high-quality photography services that meet your expectations. However, if you are not satisfied with our services, please review our Returns and Refunds Policy below.
1. Terms of Return
We do not accept returns unless:
Returns must be requested within 7 days of from the date of receipt of the final images or content.
2. To initiate a return, please contact our customer service team using the contact us form on the homepage with the following information:
Our customer service team will review your request and provide you with further instructions on the return process.
3. Process of Refund
3.1 Once your return request is approved, we will process the refund based on the following terms:
3.2 Please note that we reserve the right to refuse a refund if the request does not meet our policy requirements.
By engaging with our services, you acknowledge that you have read and understood this Returns and Refunds Policy.
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